CUSTOMER FEEDBACK PORTAL
Your product’s new idea breeding ground
Customer Feedback Portal
Fully managed customer portal to bring your product ideation, roadmap & releases together. Close the feedback loop in one place.
Collaborate better by bringing your entire team on Rapidr.
Setup Rapidr to run on your domain effortlessly. We provision and manage SSL for you too.
Single Sign On (SSO)
Seamlessly authenticate & identify your customers and know precisely who contributes to your feedback board.
Rapidr comes with a zero config built-in authentication system. We identify users leaving feedback for you.
Decide who gets to perform specific actions on the feedback board.
Keep your design consistent by choosing your brand color, header image, and a brand logo.
Sorting algorithm that surfaces popular feedback with recent activity for your users.
Collect and analyze feedback effortlessly
Create unlimited boards to collect ideas, feature requests, integration requests, bug reports, documentation requests, or just about anything.
Empower your teammates or selected users to contribute internal feedback privately without the back and forth.
Allow your customers to vote on ideas, requests, and feedback.
Vote on Behalf
Empower your customer-facing team to track feedback on behalf of your customers.
Create custom statuses for each feedback board.
Merge Duplicate Feedback
Avoid duplicate feedback entries by merging similar feedback into one.
Style your text like rich text with Markdown syntax.
Embed as Widget
Capture feedback by embedding a feedback board in your app.
Have a conversation without the back-and-forth
Discuss ideas with your users without losing the context.
Talk privately with your teammates in the same thread.
Loop in your users or your teammates by directing a message at them. We notify them by email for you.
Filter, organize, and surface feedback with specific tags.
Admin Badge helps users identify admins in a comment thread.
Users get notified of new comments, replies, or mentions.
User SegmentationComing Soon
Filter and organize user feedback based on user groups, based on plan type, account, or location criteria.
Align everyone around the product roadmap
Instil trust amongst your customers by showing what's being worked on and what's coming next.
See all your Boards together in a single consolidated roadmap view.
Create custom roadmaps by renaming column names of the default Now-Next-Later roadmap.
Roadmap PrioritizationComing Soon
Prioritize your roadmap better with custom fields, segments, and scores.
Embed as WidgetComing Soon
Embed the product roadmap as a widget inside your app.
Announce your product releases to all stakeholders
Announce your product releases to everyone.
Embed as Widget
Show off what's new with prebuild widgets. Setup only takes a minute.
Rich text editor + Markdown
Write elegantly with rich text, and transform text with Markdown quick actions.
One size doesn't fit all which is why you can fully customize categories for changelogs.
Integrates with the tools you already use
Our turnkey integrations allow you to connect with your favorite apps in a few clicks.
SUCCESS & SUPPORT
Your success is our responsibility
Search through our extensive guides on how to use a feature by following step-by-step guides, articles and video tutorials.
Ask a question and get it answered within 6 to 24 business hours.